- #SONICWALL NETEXTENDER STUCK ON VERIFYING USER FULL#
- #SONICWALL NETEXTENDER STUCK ON VERIFYING USER SOFTWARE#
- #SONICWALL NETEXTENDER STUCK ON VERIFYING USER LICENSE#
That's why I decided to explore the Nortel side before investigating the network any further.
#SONICWALL NETEXTENDER STUCK ON VERIFYING USER FULL#
I would either have zero connectivity or full connectivity unless there were rules that stated otherwise (found none). Default tunnel parameters on these types of devices (especially of the era this one is) trust 100% of client traffic after authentication unless specifically told otherwise.
No ports need to be forwarded/opened on the firewall since client is using SSL VPN and not a NAT/ACL solution. Extensive voice background, strong security/firewall background. I believe I answered a few of your questions in the first post but I can clarifyĪvaya/Cisco engineer very little Nortel knowledge.
#SONICWALL NETEXTENDER STUCK ON VERIFYING USER LICENSE#
To add one thing to the mix, client says he had installed 4050 on test license and had audio working while remote.Īny thoughts/opinions would be appreciated, thanks! RE: BCM450R1 & 2050 Softphone Audio Issues Firebird Scrambler (Programmer) 10 Jan 17 17:26 Threw a wireshark on my test machine NIC knowing things would be encrypted but I get a steady bi-directional stream of encrypted packets while on the call (what I have to assume is the RTP stream).
#SONICWALL NETEXTENDER STUCK ON VERIFYING USER SOFTWARE#
Wondering if there is a known bug or issue with system software or a provisioning fix that may be able to resolve this problem.Īm I down to wireshark at this point for additional troubleshooting? If needed I can remote to my test machine and head out on site with another laptop to wireshark the system if need be but that is more intrusive than I was hoping to get. Not entirely sure what softphone firmware he is using but it is Nortel branded I am using of the 2050 for testing from my office to see if I had different results to rule out the client/remote side network firewall and his laptop as culprits. Thought it may have been a Windows firewall issue so disabled that all together for a quick test and no change in performance. But I continued testing and even if I call to the outside world I do not have audio either, which makes me think this is not the issue. In the IP Office world, there is a simple "allow direct media path" checkbox on the VoIP extension that needs to be disabled. At first I was wondering if there is a setting in the BCM to force all audio to pull DSP resources from the BCM instead of audio streaming directly between the clients. Client directs the 2050 to the internal IP of the BCM450. I have an Avaya/Cisco voice background so I am comfortable with troubleshooting this kind of thing but am starting to think there may be a system setting that can help out here.?Ĭlient uses Sonicwall NetExtender (SSL-VPN client) on his laptop (win7) and appears to have full connectivity through the Sonicwall. Looks like all signaling is working fine DN registers and can make and take calls (can hear the numbers being pressed as dialing outbound) but no audio in either direction.
Client has a 2050 on his laptop he uses in the office without issue but gets no audio when running over VPN. Hey all, trying to help a client whose Nortel BP went out of business years ago.